Refund & Cancellation Policy
Last updated: 26 July 2026
📌 सारांश: भुगतान होते ही digital access तुरंत खुल जाता है, इसलिए सामान्यतः refund नहीं होता। लेकिन दो बार payment कट जाए, या payment कटने के बाद भी access न मिले — तो पूरा refund मिलेगा। Refund 5–7 कार्य-दिवसों में उसी माध्यम में वापस आता है।
1. Nature of the product
Everything sold on Rajasthan Pariksha is digital content with instant activation — quizzes, test series, notes and one-liner access unlock immediately after successful payment. Because the product is delivered in full the moment payment succeeds, purchases are generally non-refundable and non-transferable, except in the cases below.
2. When you WILL get a refund
- Duplicate payment: you were charged twice for the same plan — the duplicate amount is refunded in full.
- Payment debited, access not granted: money was deducted but your access did not activate within 24 hours and we cannot activate it — full refund.
- Failed transaction: the payment gateway marks the transaction failed but the amount was debited — the amount is auto-reversed by the bank/Razorpay, typically within 5–7 business days. Contact us if it isn't.
3. When a refund is NOT available
- Change of mind after purchase, or purchasing the wrong category and then accessing its content.
- Partial use — e.g. attempting some tests and then requesting a refund for the remainder of the period.
- Postponement, cancellation, or syllabus change of any examination by the exam authority.
- Account termination for violating the Terms & Conditions (e.g. account sharing or content redistribution).
- Temporary downtime for maintenance.
If you selected the wrong category by mistake, contact us within 48 hours and before accessing its paid content — we will move your purchase to the correct category instead of a refund.
4. Cancellation
There is no auto-renewal on the Platform, so there is nothing to cancel — access simply expires at the end of the purchased period and you are never charged again automatically.
5. How to request a refund
Email rajasthan.conceptclasses@gmail.com from your registered email within 7 days of the transaction with: your registered mobile number, the Razorpay Payment ID / Order ID (visible in your payment confirmation), the date and amount, and a short description of the issue. We respond within 48 hours.
6. Refund timeline & method
Approved refunds are issued through Razorpay to the original payment method within 5–7 business days of approval. Depending on your bank, it may take a further 2–3 days to reflect in your statement.